Service Policy

The following applies to our service, weather, termination, and pricing agreement. Please read thoroughly. If you have any questions, concerns or complaints, please call us at (951) 313-7717. Our billing address is: 5198 Arlington Avenue #306, Riverside, Ca 92504.

Service:

All services include the following: chemical testing, brushing the walls and tile, emptying of pump and skimmer baskets, netting, removal of debris, vacuuming if necessary, and checking the equipment for proper operation. With our Premium Service, Liquid Chlorine Muriatic Acid, Algaecide, Conditioner, Salt (salt pools only) and Chlorine Tabs are included. Filter cleans are also included and are done up to 4 times a year.

If a gate to enter pool area is locked and no one is home to unlock it and a spare key was not provided for us, then pool service will continue the following week. Your pool service will not be switched to a different day and you monthly bill will not be prorated. If you cannot be home at the day we arrive to service your pool, please provide us with a key/combo for the gate. If you have an “aggressive” dog that is out, we will not go in the backyard. If no one is home to put the dog away, then your service will continue the following week and your monthly bill will not be prorated. Please note that we are not responsible for calcium build-up in your pool or spa. It also the homeowner's responsibility to make sure the pool water level is appropriate. For liability reasons, we do not add water to pools.

Weather/Holidays:

In bad weather, such as severe winds, thunder/lightning, and hard rain, all pools are treated as chemical stops only if weather is occurring while we are servicing the pool; your service day will not be switched. Windy conditions can sometimes cause inconsistencies with your day of service and may require the pools to be serviced twice or more before it is entirely cleaned. Pricing is based under normal weather conditions.

On Spring and Summer holidays, all pool service stops may be treated as chemicals stops only. On Fall and Winter Holidays, all pool service stops may continue the following week. Your service day will not be switched.

Termination:

All services are month to month and may be terminated by either party for any reason.

Pricing & Billing:

Pricing is based on a 4-week month, therefore this leaves us with 48 weeks per year (4 x 12 = 48). This leaves 4 weeks a year we do not bill for. We reserve 2 of these weeks for vacation; the week of Thanksgiving & Christmas. The other 2 weeks are reserved for sickness or other matters. All billing is done through email with our current billing software, Freshbooks. Again, please feel free to contact us with any questions.

Thank you for your business,

Ryan Martineau

Aqua Care Pools

Effective Date: 3/15/2026

1. Introduction

Aqua Care Pool Services (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your information when you visit:
www.aquacarepoolservices.com

This policy is designed to comply with applicable laws including the California Consumer Privacy Act (CCPA/CPRA)and U.S. SMS communication regulations (TCPA).

2. Information We Collect

Personal Information

We collect information you voluntarily provide, including:

Name
Phone number
Email address
Service address
Details about your pool or service request
Any information submitted through forms, chat widgets, or booking tools

Automatically Collected Information

IP address
Browser/device type
Website activity and usage data
Cookies and tracking pixels

3. How We Collect Information

We collect information through:

Website forms (quote requests, contact forms)
Booking and scheduling tools
Chat widgets or SMS opt-ins
Advertising platforms (Google Ads, Yelp, Facebook, etc.)
CRM systems such as GoHighLevel (GHL)

4. How We Use Your Information

We use your information to:

Respond to inquiries and provide quotes
Schedule and deliver services
Send service updates, invoices, and reminders
Communicate via phone, email, and SMS
Improve marketing and website performance
Run advertising and retargeting campaigns

5. SMS & Text Messaging Compliance (TCPA)

By providing your phone number and submitting a form on our website, you expressly consent to receive text messages from Aqua Care Pool Services, including:

Appointment confirmations and reminders
Service updates
Customer support responses
Promotional and marketing messages (if applicable)

Message & data rates may apply.
Message frequency may vary.

You can opt out at any time by replying:
STOP – to unsubscribe
HELP – for assistance

Consent to receive SMS messages is not a condition of purchase.

We maintain records of opt-ins in compliance with TCPA requirements.

6. How We Share Your Information

We do not sell your personal information.

We may share your data with trusted third parties, including:

CRM and automation platforms (e.g., GoHighLevel)
Payment processors
Scheduling software
Advertising platforms (Google, Yelp, Meta)
Service providers assisting in business operations

These parties are only given access necessary to perform their functions.

7. Cookies, Tracking & Advertising

We use cookies, pixels, and tracking technologies to:

Analyze website traffic
Improve user experience
Deliver targeted advertisements

This may include:

Google Analytics
Google Ads remarketing
Facebook/Meta Pixel

You can disable cookies in your browser settings.

8. Data Security

We implement reasonable safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.

9. Your Privacy Rights (California Residents)

Under the CCPA/CPRA, you have the right to:

Request access to personal information we collect
Request deletion of your data
Know how your data is used and shared
Opt out of certain data uses

To exercise your rights, contact us using the information below.

10. Data Retention

We retain your information only as long as necessary to:

Provide services
Comply with legal obligations
Maintain business records
Enforce agreements

11. Third-Party Links

Our website may contain links to third-party websites (e.g., Yelp, Google). We are not responsible for their privacy practices.

12. Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect data from children.

13. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted with a new effective date.

14. Contact Information

Aqua Care Pool Services
Email: aquacareps@gmail.com
Phone: 951-313-7717

15. Consent

By using our website, submitting forms, or opting into SMS communication, you agree to this Privacy Policy and our communication practices.

16. Assurance

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.